Thinking about counselling? Why Is It So Hard to Pick Up the Phone?

Thinking about counselling? You’re not alone if it’s taken you weeks… months… or even years to make the call.

Here’s a little secret…

By the time most people contact me, they’ve usually tried everything else first.

They’ve told themselves they’ll “snap out of it.”

They’ve kept busy.

They’ve Googled their symptoms at 2am.

They’ve convinced themselves everyone else has it worse.

They’ve talked to friends who mean well but don’t really understand.

They’ve even had imaginary conversations with a counsellor in their head!

And yet… they still haven’t picked up the phone.

So why do we wait?

Because asking for help feels vulnerable.

We worry about being judged.

We wonder if our problems are “big enough.”

We tell ourselves we should be able to cope because we’ve always coped before.

We fear that talking about it will somehow make it worse.

Or perhaps the biggest fear of all…

What if someone really sees me?

It’s strange, isn’t it?

If our car started making a funny noise, we’d book it into the garage.

If we broke our leg, we’d go to hospital.

But when life starts feeling heavy, confusing or overwhelming, we often convince ourselves to just keep going.

We carry on smiling.

We tell everyone we’re “fine.”

We become experts at pretending.

Until one day, pretending becomes exhausting.

“What if I don’t know what to say?”

I hear this all the time.

People arrive apologising because they don’t know where to start.

Here’s the good news…

You don’t need to.

You don’t need a carefully prepared speech.

You don’t need to have your thoughts in order.

You don’t even need to know why you’re feeling the way you do.

That’s what counselling is for.

We’ll work it out together.

Counselling isn’t about being broken.

This is probably the biggest misconception.

People often think counselling is only for those who have reached breaking point.

It isn’t.

Sometimes it’s simply about wanting life to feel easier.

Wanting to stop repeating the same patterns.

Wanting to understand why you keep putting everyone else first.

Wanting to feel more like yourself again.

I often say to my clients…

You’re not broken. You’re just stuck.

And there’s a world of difference.

Because when we’re stuck, there is always a way forward.

The bravest part isn’t the counselling.

It’s making that first phone call.

I know that first contact can feel daunting.

You might worry I’ll analyse everything you say.

You might think you’ll cry.

You might think you’ll say the wrong thing.

For the record…

There is no wrong thing.

Some people cry.

Some laugh.

Some talk non-stop.

Some sit quietly for a while.

Some start by saying, “I’ve no idea why I’m here.”

Every single one is okay.

Imagine this…

Imagine not carrying everything on your own.

Imagine understanding why you react the way you do.

Imagine feeling lighter.

Calmer.

More confident.

Imagine waking up without that constant knot in your stomach.

That’s what keeps me passionate about the work I do.

Not because I have all the answers.

But because I’ve seen what can happen when people stop trying to cope alone and start becoming curious about themselves instead.

So, if you’ve been reading this and thinking…

“Maybe I should call…”

Perhaps this is your sign.

Not because your life has to be falling apart.

But because you deserve to understand yourself a little better.

And who knows?

Making that phone call today might just be the first step towards feeling like yourself again.

You don’t have to have it all figured out.

You just have to take the first step.

Lynda Dorbin, BACP registered counsellor

Lynda Dorbin

BACP Registered Counsellor · Epping, Essex · Online UK-wide
Specialising in anxiety, depression, grief, trauma and domestic abuse.

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