Questions about counselling.
Honest answers.

Do I need to be in crisis to come to counselling?

Not at all. You don’t need to have hit rock bottom to benefit from counselling. Many people come because they want to understand themselves better, work through something that’s been nagging at them for years, or simply have a space to think things through. If you’re wondering whether counselling might help you, that curiosity is enough to get started.

How much does counselling cost?

Sessions are £60 for 55 minutes, whether in-person in Epping or online via Zoom. I also offer a block of five sessions for £275, paid in advance — saving £25 overall. If cost is a concern, I offer reduced rates in some circumstances. See my full fees and session information. The initial 15-minute consultation is always free.

What happens in the first session?

Before your first full session, we’ll have a free 15-minute phone or video call — just to get a sense of each other and whether I’m the right counsellor for you. In the first session itself, we’ll start to explore what’s brought you to counselling. There’s no set agenda. I’ll ask some questions, but mostly I’ll listen. It’s not unusual to feel a little nervous — that’s completely normal, and I’ll do my best to put you at ease.

Is everything I say confidential?

Yes — confidentiality is fundamental to counselling. Everything you share in our sessions stays between us. The only exceptions are if I had genuine reason to believe you or someone else was at serious risk of harm — in which case I may need to take steps to ensure safety. I’d always aim to discuss this with you first if possible. I use secure phone and email services, and all correspondence is handled with complete discretion.

What is person-centred counselling?

Person-centred counselling is an approach developed by psychologist Carl Rogers that puts you — not the therapist — at the heart of the process. Rather than giving advice or following a structured programme, I offer a warm, non-judgemental space where you can explore your thoughts and feelings at your own pace. The belief at the core of this approach is that you already have the inner resources to understand yourself — you may just need the right conditions to access them.

How long will I need counselling?

That varies enormously from person to person — and it’s entirely up to you. Some people find that a handful of sessions gives them what they need. Others work with me for several months, or return at different points in their life. I don’t have a vested interest in keeping you in counselling longer than you need. My goal is to help you build the tools to manage independently — though you’re always welcome back if you want to.

Online vs in-person — which should I choose?

Both are equally effective — the research supports this. It really comes down to personal preference and practicalities. In-person sessions are in Epping, Essex, and can feel more natural if you prefer face-to-face conversation. Online sessions via Zoom give you flexibility — you can attend from home, during a lunch break, or from anywhere in the UK. I offer a free initial call to help you decide what feels right.

How do I pay?

I accept bank transfer and cash only. For block bookings, payment is required in advance of the first session. For individual sessions, payment is due at the end of the session in cash, or by bank transfer beforehand. Receipts are available on request.

What if I need to cancel?

Life happens — I understand that. Please give at least 48 hours’ notice if you need to reschedule or cancel. Without sufficient notice, the session fee remains payable. If you’re unsure, just get in touch and we can talk it through.

Are you qualified and registered?

Yes. I hold a Level 4 Diploma in Therapeutic Counselling, a Certificate in Online and Telephone Counselling, and I am a registered member of the British Association for Counselling and Psychotherapy (BACP). I also have experience working with the Haven Survivors of Abuse network and as a bereavement counsellor at St Joseph’s Hospice. You can read more about me and my qualifications.

I’m not sure counselling is for me. Can I just have a chat first?

Absolutely — that’s exactly what the free 15-minute consultation is for. It’s informal, low-pressure, and gives you the chance to ask any questions before committing to anything. If it doesn’t feel like the right fit, that’s fine too. Get in touch and we’ll arrange a call at a time that suits you.