Legal

Privacy Policy

Last updated: 16 September 2024

At Best Version of You, accessible from bestversionofyou.info, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect when you use our website, how we use it, and the steps we take to ensure its protection.

If you have any questions about this policy or how your data is handled, please get in touch. You may also find answers to common questions on our FAQ page.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact details — your name, email address, and phone number, when you contact us via the website enquiry form or by telephone.
• Usage data — your IP address, browser type, and pages visited, for the purpose of improving our website’s performance and user experience.

2. How We Use Your Information

The personal information we collect may be used to:

• Respond to enquiries and arrange counselling sessions.
• Send appointment reminders or follow-up communications where requested.
• Improve our website’s functionality and user experience.

3. Confidentiality & Counselling Records

All information shared within counselling sessions is strictly confidential and is governed by the BACP’s ethical framework and the terms agreed at the start of our work together. The only exceptions are where there is a risk of serious harm to you or others, which would be discussed with you wherever possible before any disclosure.

4. Data Sharing & Disclosure

We do not sell, trade, or transfer your personal information to third parties. We may share your information with trusted third-party service providers (such as website hosting) where necessary for the operation of this site, provided those parties are contractually bound to keep your information confidential.

5. Data Security

We take reasonable precautions to protect your information, including the use of secure phone and email services for all client communications. No method of transmission over the internet is 100% secure, but we take this responsibility seriously.

6. Cookies

Our website uses cookies to enhance your experience and analyse how the site is used. You can choose to disable cookies through your browser settings, though this may affect some functionality. By continuing to use this site, you consent to our use of cookies.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal data, where we have no lawful reason to retain it.
• Object to or restrict the processing of your data in certain circumstances.
• Opt out of any marketing communications at any time.

8. Contact

If you have any questions or concerns about this Privacy Policy, or would like to exercise any of your data rights, please get in touch: